As a User, you will be able to place delivery orders with QuickPick. In order to expedite this process, we require the following information from all our Users:
1. Your name.
2. Your business’s physical address, phone number, and email address.
3. A payment method to be placed on file.
Users may order delivery of most ordinary construction material using QuickPick, but there are a few exceptions. Users may not use QuickPick to order delivery for the following types of loads:
1. Hazardous materials, including dangerous chemicals, biological agents, and any other noxious, unstable, corrosive, or highly flammable items.
2. Items that require refrigeration or temperature control.
3. Exceptionally large loads of the type that will require a dump truck or other heavy construction vehicle. QuickPick does not retain access to such specialized equipment.
4. People (i.e., using QuickPick as a taxi service).
5. Live animals.
6. Prepared food and/or drink.
Users are responsible for ordering ahead to their suppliers, and for buying insurance on the loads they have delivered with QuickPick. Users are also responsible for unloading the shipment when it arrives on site.
There are a few important steps you must take whenever you order a delivery with QuickPick:
1. Order from your supplier and let them know you will be using QuickPick to deliver the order.
- Ensure that your payment information is up to date.
- Enter a brief description of the load to be delivered, and contact number for the driver to call if assistance is needed at the supplier to locate your load, or to let you know he has arrived at the final destination.
- Enter the estimated weight and dimensions of the load. Please be as accurate as possible.
- Enter the destination where you would like the load delivered, and information on when the destination site will close for the day, if applicable.
- Purchase shipping insurance for the load.
3. Check the app regularly for updates on the status of your load.
QuickPick strives to keep our service simple and easy to use. We provide everything else, including the Driver, an appropriately-sized vehicle, and an estimated window of time for the arrival of your delivery.
QuickPick serves as a virtual Bill of Lading, though Users can request that their suppliers provide a physical Bill of Lading for the Driver, if need be. Other than a virtual “paper trail,” our Drivers provide the following:
1. Safe and timely delivery of your load, using their own vehicle.
2. Courteous and friendly service at all points.
3. Prompt notifications (via the app) of delays and other unexpected occurrences.
Drivers are not required to assist in loading or unloading cargo from their vehicle, though most will be glad to help if they can.
The app is your best way to send and receive updates on delays and other delivery issues. Notifications will arrive in your inbox as they are received. Unless you change the app’s default settings, these notifications will also push to your phone, so you never have to wonder whether something is going on. That said, we understand that other issues may sometimes arise.
If you run into a problem with your service, we want to hear about it right away. Log in to the app and contact us with all the details of what went wrong. Select from the following categories:
- Load unacceptably delayed
- Load never arrived
- Load damaged
- Incorrect items in load
- Driver conduct issue
and let us know so that we can take appropriate action.
If there is a technical problem with the app itself, you’re in the right place! Follow these steps:
1. Close the app and open it again.
2. If the problem persists, check to make sure your phone has an internet connection.
3. Check in your phone’s App Store to make sure your app version is up to date. Update it if necessary, then try it again.
4. If the connection and app version are both fine, but a problem persists, turn your phone off, let it rest for a few seconds, and then turn it back on again. Once the phone is booted up, open the app again.
5. If all else fails, please use our online contact form to let us know what’s going on.