• What types of loads will I ship?

    As a Driver, you will ship most types of ordinary supplies our Users might need. These can include such items as flooring, siding, and/or surface finishing materials, basic construction supplies, and other non-perishable, non-hazardous items related to a User’s work. You will not be asked or expected to ship the following types of loads:

    1. Hazardous materials, including dangerous chemicals, biological agents, and any other noxious, unstable, corrosive, or highly flammable items.

    2. Items that require refrigeration or temperature control.

    3. Exceptionally large loads of the type that will require a dump truck or other heavy construction vehicle.

    4. People (i.e., taxi service).

    5. Live animals.

    6. Food and/or drink.

    Users are responsible for ordering ahead to their suppliers, and for buying insurance on the loads they ship with QuickPick. Users are also responsible for unloading their cargo when it arrives on site. As a Driver, your responsibility is limited to verifying and accepting the load, and delivering it in a safe and timely manner.

  • What if I can’t accept a load?

    QuickPick strives to match vehicles with loads of appropriate size, but there may be cases where a Driver is unable to accept a load from the supplier, due to unexpected size constraints or other issues. In such a case, please follow these steps:

    1. Politely and clearly explain to the supplier why you cannot accept the load for delivery.

    2. Log in to the app and use the incident report tool to notify us (and the User) immediately.

    3. We will remove you from the assignment and assign a vehicle better suited to the load.

    If you cannot accept a load for a reason other than weight or dimensional issues, politely try to reach a resolution with the supplier before notifying us. If the supplier remains unhelpful, we will review the problem and take action accordingly. For example, if the load is fragile and unsecured (i.e., loose plates of window glass), it is appropriate to ask the supplier to bind and secure the load so that it is reasonably unlikely to break during transit. If the supplier will not make this accommodation, we might suggest another supplier to the User, and update all involved parties as to the new time table. Each such issue will be handled on a per-case basis.

  • What if I get into an accident while driving?

    QuickPick is not responsible in any way for anything that might happen to Drivers or their vehicles while they are making deliveries with the QuickPick app. It is the responsibility of each contracted Driver to procure and maintain adequate insurance coverage for the work they do, and to cultivate safe, defensive driving habits in order to minimize the risk of accident and/or injury while working.

    Should an accident occur during the course of your work delivering a load acquired from the QuickPick app, please follow this procedure:

    1. Ensure your own health and safety first. We cannot stress enough how important this is. Since you are responsible for your own well-being while on the road, we urge you to take whatever steps are necessary to secure your person, and, if possible, your vehicle from further accident, and confirm that you are still in good health. If you feel that you may have been injured, seek medical help immediately.

    2. Once you are safe and sound, exchange insurance information with any other drivers involved, and contact your insurance company to report the accident.

    3. After reporting the accident to your insurance company, please log in to the app and report that you will be unable to complete your delivery (or that you will be late, in the case of a minor accident that does not impact your vehicle’s road performance). Use the space provided to explain that an accident has occurred. You can also call us, if you prefer.

    4. QuickPick will work to recover the load, if possible, and reassign the job to another Driver, or relay an appropriate update to the User in the case of a minor accident that will only cause a temporary delay.

    This article (and accompanying video), published by Automotive Fleet Magazine and provided by Allstate Insurance, offers some good pointers if you would like a quick refresher course on driving defensively while on the job.

  • What if I get pulled over while I’m on a delivery?

    QuickPick is not responsible in any way for anything that might happen to its Drivers while they are making deliveries using the QuickPick app. This includes being pulled over and/or arrested. It is the responsibility of each contracted Driver to obey all traffic laws and drive safely at all times.If you are pulled over, it is generally recommended that you take the following steps:

    1. Turn off the vehicle, roll down the driver’s side window, and remain inside with your hands on the steering wheel.

    2. Wait quietly for the police officer to approach.

    3. When interacting with an officer of the law, speak calmly and politely, and describe what you are going to do before you do it. For example, if an officer asks for your driver’s license, and you keep it in a back pocket, tell them you are going to reach into your back pocket to retrieve it.

    4. Be patient. The QuickPick app has built-in tools to report when there will be a delay. You can use them after the traffic stop is done.

    When the traffic stop is finished, if there will be a delay or cancellation as a result of the stop, please log in to the QuickPick app and report that you will be delayed (or, if arrested, that you will be unable to complete the load). Use the space provided to explain what has happened. We will notify the User in case of a delay, or reassign the load in case of a cancellation. If you are unable to log in to the app on your phone, you should call us when you can instead. Disclaimer: The above should not be construed as legal advice in any capacity, nor should QuickPick, LLC, be construed as a knowledgeable or authoritative source for legal advice on this or any other subject. If you have legal questions or concerns of any kind, consult your attorney.

  • What if I need a lumper (loading and/or unloading assistant)?

    According to the QuickPick Terms and Conditions, Users—not Drivers—are responsible for loading and unloading cargo; however, it is possible that such service may be specifically requested by a User. If a User will need lumpers to help them load and/or unload cargo, it is the responsibility of that User to let QuickPick know beforehand. If that responsibility is not met, and an impasse results, please call us immediately and explain the situation. We will connect you with lumpers for the duration of the job, and charge the cost to the User in question.

  • Will I need to lift heavy objects?

    No; as outlined at the bottom of our loading and unloading are the responsibility of our Users, not our Drivers. As a Driver, you are welcome to help load or unload any delivery if you want, but you are never under any obligation to do so. If a supplier or User insists that you load or unload cargo yourself, call and let us know right away so that we can help resolve the issue.

  • What if I injure myself while loading or unloading a shipment?

    It is QuickPick’s sincere hope that this never happens. We typically require Users to load and unload their own cargo, as outlined in our Terms and Conditions. However, if you do agree to help, and you are then injured, QuickPick highly recommends you close the job and seek medical attention immediately. QuickPick is not responsible and cannot be held liable in any way for the well-being of Drivers while they are at work, so we expect Drivers to take whatever steps they consider reasonable and prudent to stay safe and in good health.

  • Will I ever need to handle hazardous materials?

    No, you will not. Our terms expressly forbid the use of our service to transport such specialized goods. If you arrive at a shipment and discover that it is hazardous, close the job and report it to us in the app.

  • Why am I not receiving any delivery requests?

    This may happen for any of several reasons. To start with, try this quick troubleshooting guide:

    1. Make sure your Location data is on, and the QuickPick app is up to date.

    2. Make sure your app settings don’t unnecessarily limit the deliveries you see.

    3. Make sure you don’t accidentally have a job currently open.

    If none of these is the culprit, it could be that order volume for deliveries is low at the moment. (Since we serve businesses with on-site deliveries during their normal hours of operation, daytime and weekday hours are typically busier than other times.) If the problem seems to persist, please let us know using the Contact Us tool in your app.

  • What if the app shows incorrect mileage for a job?

    It is possible that, due to phone or app issues, a job’s mileage may be calculated incorrectly. If you believe this is the case for one of your jobs, let us know in the Feedback tool of the app. We will review your request based on the suggested route for your pickup and drop off locations, so if there is extra information we need to know (for example, if a road was temporarily blocked or you had to take a detour), please be sure to mention it when submitting your request.

  • I have another question or issue. How do I get help?

    QuickPick provides support staff to help answer your questions and resolve issues on a per-case basis. If you require our assistance, we can be reached by phone, by email, or through the contact form on our website and app.

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